Water damage help across Sedgwick and Butler counties
The referral service covers Wichita and the towns around it in Sedgwick and Butler counties. Utilities, sewer rules and floodplain offices change at each city limit, so the useful phone numbers change too.
Referral service, not a contractor. A callback request is passed to an independent local restoration company. We do not perform the extraction, drying or repairs ourselves.
Town pages
- Derby, Sedgwick CountySpring, Dry and Trail creeks plus the Arkansas River; a CRS Class 7 flood program; after-hours public works line.
- Valley Center, Sedgwick CountyLittle Arkansas River floodplain, flash flooding along local floodways, and the USGS gauge at Main Street.
- Augusta, Butler CountyA levee town between the Whitewater and Walnut rivers, with city-owned water, sewer and electric service.
- Haysville, Sedgwick CountyBehind the floodway but beside Cowskin Creek; City-run water and sewer with an after-hours line; a 15 percent flood premium reduction.
- Park City, Sedgwick CountyCity sewer crews staffed at all times, a winter-leak rule that affects sewer bills, and a clear split of who maintains which ditch.
- El Dorado, Butler CountyThe county seat on the Walnut River, hit by the June 2025 flood; separate daytime and on-call numbers for water and sewer.
- Andover, Butler CountyTwo major tornadoes in thirty years, its own building department, and a sewer system cleaned on a four-year cycle.
Sedgwick County
Sedgwick County covers about 2,000 square miles and close to 500,000 people, according to its stormwater fact sheet. It drains through the Arkansas River and its tributaries, including Big Slough, Cowskin Creek and the Ninnescah. Wichita sits in the middle, protected from large river floods by the Big Ditch. The county's smaller cities, including Derby, Valley Center, Haysville, Park City and Maize, run their own public works and floodplain programs.
In the unincorporated county and in jurisdictions that use it, MABCD (the Metropolitan Area Building and Construction Department, 271 W. 3rd St. N. in Wichita) handles building and trade permits. Its line is 316-660-1840. That matters for the rebuild after a water loss, not for the emergency itself.
Haysville and Park City have their own pages: see Haysville's floodway and sewer notes and Park City's drainage and sewer notes. If you live in Maize, Bel Aire or another Sedgwick County town without its own page here, the same first-hour steps apply. Use your city's public works number for water and sewer problems on the public side.
Butler County
East of Wichita, Butler County has its own rivers and its own flood history. The Whitewater River runs past Augusta and joins the Walnut just south of town. In the Halloween Flood of 1998, the NWS recorded record crests at Towanda and Augusta, and Butler County took about $10 million in structure, crop and road damage.
Severe weather is the other Butler County story. Andover was hit by an F5 tornado in 1991 and an EF3 in 2022; roofs opened by wind let rain in for hours afterward, as the storm damage page explains. More recently, in June 2025, El Dorado flooded badly enough that its city manager called it a "150-year storm event," while Augusta closed its levee openings as the Whitewater reached major flood stage.
Butler County towns without their own page, such as Rose Hill and Towanda, can use the same callback form. Check your own city's utility and floodplain contacts.
How coverage actually works
Wichita Dry-Out Line does not have crews in any town. It connects people with independent restoration companies, and which company is available depends on where you are, the type of job, and how busy the area is. After a metro-wide storm or freeze, demand can outrun capacity for a while. If nobody participating can take your job, you may not hear back, and you are welcome to call any company you like. The how it works page has the details, including who pays for referrals.